If artwork or merchandise is received damaged please provide documentation, photos of the damage, to drawnlovely.cs@gmail.com within 14 business days and a replacement will be shipped to you. If a replacement is not available a digital gift card will be sent to the email address on file.

Damage: Any rips, chips, tears, or creases in the artwork or merchandise.

Does not include minor nicks or scratches to poster frames that may occur during transport. What is or is not minor is up to our discretion.

Broken frames will be replaced with documentation.

Orders may take 3-4 weeks to produce and ship. Once an order is sent, You will receive an email with tracking details. Third party fulfillment centers are used to produce some items. If your order contains multiple items, you may receive multiple shipments. This can take up to four weeks for an order to be completely fulfilled.

If you do not receive your shipping confirmation within four weeks please contact us at drawnlovely.cs@gmail.com.In the event that your order shows delivered, but you did not receive your items notify us via email at drawnlovely.cs@gmail.com within 30 days for replacement. If a replacement is not available a digital gift card will be sent to the email address on file.For international shipments, you may be required to pay taxes or duties before customs will allow you to receive your order. This is called Delivered Duty Unpaid (DDU) or, more officially known as, Delivered At Place (DAP).Orders currently only ship to the US and CANADA.